Privacy Policy

Last updated: May 2026

HuaHeal ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our website and services. By using HuaHeal, you consent to the practices described below.

1. Information We Collect

We collect only the information necessary to provide our patient navigator and medical chaperone services. This includes:

• Identity & contact information: Full name, email address, phone/WhatsApp number, nationality, and age — submitted via our enquiry form.
• Medical information: Your medical concern(s), preferred treatment city, and preferred timeline — voluntarily provided by you to help us prepare a tailored care plan.
• Communication records: Email correspondence, WhatsApp messages, and consultation notes exchanged between you and our team.
• Automatically collected information: Standard web server logs (IP address, browser type, pages visited) for security and analytics purposes only. We do not use third-party advertising trackers or behavioral profiling.

2. How We Use Your Information

Your personal data is used exclusively to deliver and improve our services:

• To respond to your enquiry and provide a personalized care plan.
• To communicate with you about your consultation, treatment planning, and travel coordination.
• To prepare English-translated medical records and claim-ready invoices at your request.

We do not use your data for automated decision-making or profiling.

3. Data Sharing & Disclosure

We treat your information — especially your medical concerns — with the strictest confidentiality. We adhere to principles aligned with HIPAA and GDPR, even where not legally required:

• We do NOT sell, rent, or trade your personal data to any third party.
• We do NOT share your data with hospitals unless you explicitly authorize us to do so as part of scheduling your care.
• Service providers: We may use trusted third-party tools (e.g., email delivery services) to operate our business. These providers are contractually bound to process data only on our instructions and maintain equivalent security standards.
• Legal obligations: We may disclose information if required by court order, subpoena, or applicable law, but only to the minimum extent necessary.

4. Patient Confidentiality

As a medical chaperone service, we follow the principle that your health information is yours alone. Our team members are bound by internal confidentiality policies. We do not discuss your case with anyone outside the HuaHeal team without your prior written consent, including family members, unless you specifically request it.

5. Data Storage & Security

• Your data is stored on encrypted, access-controlled servers.
• We use TLS/SSL encryption for all data transmitted between your browser and our servers.
• Access to personal data is restricted to HuaHeal team members who need it to provide services to you.
• We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law.

6. Cookies & Local Storage

Our website uses minimal cookies for essential functionality (such as maintaining form state). We do not use tracking cookies, advertising cookies, or third-party analytics scripts that build behavioral profiles. You can disable cookies in your browser settings without affecting core website functionality.

7. Your Rights

Regardless of your location, we extend the following rights to all users:

• Access: You may request a copy of all personal data we hold about you.
• Correction: You may ask us to correct any inaccurate or incomplete data.
• Deletion: You may request that we delete your personal data, subject to any legal retention obligations.
• Objection: You may object to the processing of your data for specific purposes.

To exercise any of these rights, email us at mail.chinatravel@gmail.com. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to external sites (e.g., WhatsApp, Reddit). We are not responsible for the privacy practices of these third parties. Please review their respective privacy policies before sharing any information.

9. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has provided us with information, please contact us immediately.

10. International Data Transfers

HuaHeal operates from China and may process data on servers located in different jurisdictions. By using our services, you acknowledge that your data may be transferred and processed outside your home country. We take appropriate safeguards to ensure your data remains protected regardless of where it is processed.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via a notice on our website. Continued use of our services after such notice constitutes acceptance of the updated policy.

12. Contact Us

For any questions about this Privacy Policy or how we handle your data:

Email: mail.chinatravel@gmail.com
WhatsApp: +86 136 7104 3446 / +86 188 1032 0997

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